Privacy Policy
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and what to do if you have a complaint.
This privacy policy does not apply to any third-party websites that may have links to our own website.
Who are we and what do we do?
The Legal Compliance Academy provides on-line training courses to law firms and legal professionals.
We collect, use and are responsible for certain personal data about you. When we do so we must comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Terminology
It would be helpful to start by explaining some key terms used in this policy:
Personal data we collect about you
The personal data we collect about you depends on the particular products and services we provide to you. We will collect or use the following personal data about you:
- your name and contact information, including email address and telephone number and company details
- location data if you choose to give this to us
- occupation
- your billing information, transaction, and payment details (including card or bank information for transfers and direct debits)
- your contact history, purchase history and saved items
- information about how you interact with and use our website, products, and services
- your responses to surveys, competitions, and promotions
The main purpose of collecting and using this information is to provide products and services to you. However, we may also collect and use the above information for the purposes set out in section 5.3
If you do not provide personal data we ask for, it may delay or prevent us from providing products AND/OR services to you.
How your personal data is collected
We collect most of the above information from you.
However, we may also collect information:
- from publicly accessible sources, eg Companies House, Law Society website
- directly from a third party
- from a third party with your consent, eg your bank or building society or another financial institution or advisor.
- via our website—please see our website terms and conditions.
- via our security, information technology (IT) systems
How and why, we use personal data
Under data protection law, we can only use your personal data if we have a proper reason, eg:
- you have given consent—where we need your consent, we will ask for it separately of this privacy policy and you can withdraw consent at any time;
- to comply with our legal and regulatory obligations;
- to fulfil our contract with you or take steps at your request before entering into a contract; or
- for our legitimate interests or those of a third party.
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. You have the right to object to processing based on legitimate interests. We must then stop the processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or the processing is required to establish, exercise or defend legal claims.
The table below explains what we use your personal data for and why.
Where we process special category personal data (see section 2 ‘Terminology’), we will also ensure we are permitted to do so under data protection laws, eg.
- we have your explicit consent;
- the processing is necessary to protect your (or someone else’s) vital interests where you are physically or legally incapable of giving consent;
- the processing is necessary to establish, exercise or defend legal claims; or
- the processing is necessary for reasons of substantial public interest.
Marketing
We may use your personal data to send you updates (eg by email, text message, telephone, post, or social media channels) about our services, including exclusive offers, promotions, or new services.
We have a legitimate interest in using your personal data for marketing purposes (see section 5‘ How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. Where this is not the case, we will always ask for your consent.
In all cases, you have the right to opt out of receiving marketing communications at any time by:
- contacting us at admin@legalcomplianceacademy.org
- using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts; or
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell it to OR share it with other organisations for marketing purposes.
Who we share your personal data with
We routinely share personal data with:
- third parties we use to help deliver our services to you, eg providers of our finance system, IT service providers including cloud service providers such as data storage platforms, shared service centres and financial institutions in connection with invoicing and payments;
- other third parties we use to help promote our business, eg marketing agencies;
- third parties approved by you, eg social media sites you choose to link your account to or third-party payment providers;
- our bank[s];
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We ensure all outsourcing providers operate under service agreements that are consistent with our legal obligations.
We or the third parties mentioned above may occasionally also share personal data with:
- law enforcement agencies, courts, tribunals, and regulatory bodies to comply with our legal obligations
Where your personal data is held
Personal data may be held at our premises and those of third party agencies, service providers, representatives and agents as described in section 7 ‘Who we share your personal data with’.
Some of these third parties may be based outside the UK. For more information, including on how we safeguard your personal data when this occurs, see section 10 ‘Transferring your personal data abroad’.
How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it was collected or as required by law.
If you no longer have an account with us or we are no longer providing goods or services to you, we will usually delete or anonymise your account data after 1 year.
Following the end of the of the relevant retention period, we will delete or anonymise your personal data.
If you would like further information about how long we keep your personal data, please contact us (see ‘How to contact us at section 16).
Transferring your personal data abroad
We do not transfer your personal data outside the United Kingdom. However, some of our third-party service providers, such as cloud storage, payment processors, and analytics services, may process personal data outside the UK. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.
Where our third-party service providers process personal data outside the UK, we ensure that appropriate safeguards are implemented, such as:
- Ensuring that the recipient country has been deemed to provide an adequate level of data protection under UK law;
- Relying on Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO); or
- Implementing other lawful transfer mechanisms as required by UK data protection law.”
We require all third-party service providers that process personal data outside the UK to comply with applicable data protection laws and implement appropriate security measures to safeguard personal data.
We review their privacy policies and contractual terms to ensure compliance with UK data protection standards.
Your rights
If you make a request, we must respond to you without undue delay and in any event within one month.
If you would like to exercise any of those rights, please:
- email, call or write to us—see section 16: ‘How to contact us’; and
- provide enough information to identify yourself (eg your full name, address, and customer reference number) and any additional identity information we may reasonably request from you;
- let us know what right you want to exercise and the information to which your request relates.
Keeping your personal data secure
We have implemented appropriate technical and organisational measures to keep your personal data confidential and secure from unauthorised access, use and disclosure. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
We require our business partners, suppliers and other third parties to implement appropriate security measures to protect personal data from unauthorised access, use and disclosure.
We also have procedures to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are required to do so.
How to complain
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You may also have the right to lodge a complaint with the Information Commissioner’s Office (the UK data protection regulator, also known as the ICO).
The contact details for the ICO are:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Changes to this privacy policy
This privacy policy was published in February 2025
We may change this privacy policy from time to time. When we do, we will publish the updated version on our website and ask for your consent to the changes if legally required.
Updating your personal data
How to contact us
Individuals in the UK
You can contact us by, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
Email: admin@legalcomplianceacademy.org
Tel: 0121 314 4260